Saturday, August 27, 2016

DFA Appointment System: No Confirmation Email for Passport Schedule

If you've made an appointment for DFA passport application and completed the online application on the 2016 slot you want. But did not receive a DFA confirmation email or DFA appointment code on your target date - well, you're not alone. There seems to be a glitch in the current system or a backlog on the Department of Foreign Affairs confirmation emails.

But don't PANIC! 

The email will come in, hours after. So don't worry!
There seems to be a delay in the system, but the DFA appointment code does eventually come in. Also do check your spam folder and other email folders.

Well what if it doesn't? What if I still don't have my email after 3 days?

The 72 Hour Reset of your Passport Booking Application
According to several Pinoys who have experienced this firsthand, there is a reset window. 


Your appointment booking has a reset of 72 hours (a total of 3 days since the time you filed it) meaning you can try booking the appointment slot you wanted after 3 days (if its still there).

 
If it's still not there and still no email. You will have to wait another 72 hours for the reset and apply again.

Keep in mind that whenever we apply to a government facility for paperwork we have to be patient.They are handling requests for the whole country. Compared to the situation decades ago, the government system in handling paperwork now is a huge leap. I commend the online ordering system of Census/NSO and the NBI Clearance which is quite efficient and very out of the dark ages. I hope the same can happen for the DFA and the UMID systems.

106 comments:

  1. This is a serious problem and not in line with our president's speedy public service directive. the nearest schedule available is 2mos from now on any NCR dfa. I think it is a serious glitch.

    meaning you need 3mos to get a passport. mas mabilis pa nung moro moro manual mode, kase 1mos lang meron ka na.

    ReplyDelete
  2. Ndi na talaga dumating ung email kc hotmail nagamit ko badtrip

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    Replies
    1. they said we should wait after 5 days. i also use my outlook. hys. after 5 days daw na hindi na confirm yung email automatic daw na create na ng bagong appointment. well lets see.

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    2. did you get your code after 5 days? I also used my outlook email account.

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    3. gosh!! am in panic right now knowing that there's no appointment code, i thought i made mistakes but none..ahai! reading your concerns wanted me to text 8080 about this.

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    4. I was able to get an APPOINTMENT CODE, confirmed it and checked it within 24hours under their "VIEW APPOINTMENT" option (I was able to see the said appointment). After a month,I tried checking it again and geez, it keeps on telling me that my appointment doesn't exist anymore. Like wth! I've waited months for nothing? Is this some kind of a glitch??!!!

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    5. this happened to me as well. i tried to do a new appointment but then it keeps on saying that appointment already exists. ugh

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    6. hi @kreeshna did you receive any appointment confirmation by now?

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    7. Hi guys my problem is i have an appointment code but what did they say the confirmation within 120hrs?

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    8. Hello guys~ I just have some questions.. makikita po ba yung appointment details sa email kong sakaling maling email ang nagamit ko? Pero nung nalaman kong mali yung email ang nagamit ko agad2 akong nag sign up ng gmail gamit yung maling account sa appointment.. possible ko po bang makikita yun? Thanks~

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    9. pa help nmn po may11 n po ung appointment ko kaso nag ''Appointment does not exist''pano po to ausin..pa tulong nmn po salamat po..

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    10. same problem maling email nagamit ko .. advise nman guys :(

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    11. Ako din ganun,pa advise naman

      Delete
  3. panu po yun ?d na dumating kahit ymail naman ginamit q.. T.T

    ReplyDelete
    Replies
    1. gmail dapat nilgay nyong account kc ganun sa akin hndi ko narecieve kaya tinanong ko sa office ng dfa hndi daw dpat ymail nlgay gmail dapat para mabilis.

      Delete
  4. Sir Jochie, same problem with mine. I was able to talk to a customer service representative from DFA Appointment System hotline (02-2343488) and their advice is to wait within 120 hours (5 days). There is no other way for us to get another appointment and they said that there's no way for them to cancel or reset our previous appointment with no confirmation mail received on our side. How crazy!

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  5. it means no choice tlga tyo para sa appointment code?
    parang ang pangit ng system ng dfa..buti pa dati khit mahaba pila
    may makukuha kang sagot.. paano mga katulad nmin na urgent..
    renewal lng kmi pero grabe sa hirap maka renew

    ReplyDelete
  6. Very faulty system. This third party hotline is useless.

    Lame appointment system/program bought by the gov't. Can't even receive my appointment code in a valid working email address. I've read in a forum that e-mail accepted is a Gmail account. So all Filipinos MUST creat a gmail account just for the sake of getting a damn appointment? FYI not all Filipinos use Gmail! Can't even create a new appointment since I am receiving a prompt that "appointment exists already" and I should cancel. How the fk can I cancel if I have not received anything in my email?

    Lame lame system. Obviously programmed without trial.

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  7. tanga ang mga agents ng 2343488...di alam mga basic info..wala bang mga training ang mga to? we deserve better..walang QA..they dont even know what info they are telling..when I double checked mali mali..frustrating..this is where our taxes go..

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  8. tanga ang mga agents ng 2343488...di alam mga basic info..wala bang mga training ang mga to? we deserve better..walang QA..they dont even know what info they are telling..when I double checked mali mali..frustrating..this is where our taxes go..

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  9. Pano kapag nag view appointment ako when i typed the code and email they said my appointment doesnt exist. Pero pag gagawa ako ng another sched sa profile sasabhin already exist. Triple check naman po ako lagi sa code and email pero di pa din daw sya ng eexist. What to dooo???

    ReplyDelete
    Replies
    1. Oh God. This is the same thing that happened to me. Natry mo na pumunta sa mismong office nila with that appointment code?

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    2. Parehas po tayo. Uhm, pwede po bang malaman kung anong ginawa niyo para rin po magka-idea ako kung anong gagawin. Thank you! :)

      Delete
  10. is it true na gmail lang and accepted email address?? why put notice or warning on their webpage??

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  11. lang hiya wla tlga nobody can eliminate bureaucratic fudge. advice ko sa inyo be well informed nlng sa proper processing and be super early to set ur appointments at least 3 months before or aweaqsdascqweqwe watever... frustrating tlga ang systema

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  12. I received the email for the confirmation notification of the appointment and say click the link for confirmation of the chosen appointment the email says I have 120 hours (5 days)to confirm pero hindi naman mabuksan yong link! DFA action please!

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  13. same problem im having now. i made an appointment this coming Nov. 22 at DFA Baguio, no confirmation link was sent to my gmail. Dont know now what to do next. This is not productive and runs counter to what PRRD is saying

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    Replies
    1. sir? nakakuha po kau ng passport? anu po gnwa nio?

      Delete
  14. Same problem as everyone commenting here, i made 3 reservations for my siblings and I, I received 2 emails, but 1 is missing. Hope to get the other one soon. What about the people that commented earlier, have you received your confirmation email before the elapsed time frame of 5 days/ 120 hours?

    ReplyDelete
    Replies
    1. sir kmusta po? nkakuha po kau ng passport? same prob din po sakin ee anu po gnwa nio?

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    2. Parehas din po ako ng problem na naeexperience. Nag fill up ako ng form then after nun wala naman akong narereceive na email para makuha ko yung appointment code ko kahit na working naman yung email na gimagamit ko. Hindi naman ako maka reapply kase existing na daw yung appointment ko. Patulong naman po.

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    3. same problem po...nagloloko ata server ng DFA..kala ko pa naman mapapadali pag online...ea more hussle din naman pla...PALPAK tlaga...

      Delete
  15. GOOGLE ACCOUNT PO MABILIS MARECIEVE UNG CONFIRMATION...

    ReplyDelete
    Replies
    1. Ilang hours/days mo po narecieved confirmation email?

      Delete
  16. Kahit google account wala pa hanggang ngayon

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  17. Kahit google account wala pa hanggang ngayon

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  18. ako din..I try to find..dfa.online..for available appointment.
    OK naka fill up ako..but I exist diko alam na it will be automatically save pala sa website kung saan ko ginawa. now my problem is nag online ako ulit..para mag pa appointment in dumaguete dfa.. ayon..naka lagay na appointment is already exist kailangan daw na ma cancel para maka gawa ulit nang bagong appointment . ni wala akong natanggap na email.. sa email add ko.. anong gagawin namin please na man paki check LNG ..

    ReplyDelete
  19. ako din..I try to find..dfa.online..for available appointment.
    OK naka fill up ako..but I exist diko alam na it will be automatically save pala sa website kung saan ko ginawa. now my problem is nag online ako ulit..para mag pa appointment in dumaguete dfa.. ayon..naka lagay na appointment is already exist kailangan daw na ma cancel para maka gawa ulit nang bagong appointment . ni wala akong natanggap na email.. sa email add ko.. anong gagawin namin please na man paki check LNG ..

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  20. Mr. president please take some serious action bout this issue.. hnd po sya nakakatuwa mga taga dfa..we will wait for 3days bago ulet mkagawa ng bagong appointment? nakaka gago nman kayo,isipin nyo nalang pag wala na yung ginawa ko na date hahanap nanaman ako ng avail slot at for 1 month ako mag aantay tpos pipila sa dfa niu after non wait nanaman ng 15 working days at kailangan pa ng pera para maging 7days lng ang processing? this is ridiculous..

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  21. any news sa mga nagka issue about sa email confirmation? naging ok na ba sa inyo after ilang days?

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  22. Same here nagpa appointment ako still no confirmation code receive in my email any one here already received?

    ReplyDelete
  23. Same problem ,until now I didn't receive an e-mail ,,I already sent an e-mail at info@passport.com.gov but its not work ,,, don't know what to do now ,,,I'm running out of time ..

    ReplyDelete
    Replies
    1. Same here, and they keep telling that I should cancel first my appointment before setting a new one. How will I get the verification to cancel it if they dont give us the email. Ive been trying it so many times.

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  24. I encountered also that case. Whereas I set an appointment via online then after waiting for more that 120 hrs and until now I am waiting still nothing appeared on my email. Im trying to set an appointment again but they're saying that I should cancel first my first appointment before setting a new one. How will I cancel it if they dont send me an email of my first appointment?? Please answer. Its too annoying!

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  25. We need an urgent answer. coz we need it right away. Hayss

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  26. i filled up for an appointment po las December 3, wala pa din confirmation email hanggang ngayon, ano po dapat gawin? may balita na po ba dun sa iba na wala pang email ano pp ginawa nyo? thanks po

    ReplyDelete
  27. nag fill up ako yesterday. i used my outlook email without knowing na bawal ang outlook. pano yun icacancel para makapgpaappoint ako ng bago? pwede ba magwalk in na lng sa dfa aseana? my goodness imbis na padaliin yung online pinahirap pa nila.

    jsa

    ReplyDelete
  28. Possible solution for gmail: Guys! nag apply ako ng appointment dec 1st, dumating sya same day under "Updates" folder. You may check also for the "All mail" folder. Hope this helps some of us. Note: not available in the "Spam" folder yung notification email. 2343488 - contact number ng appointment setting

    ReplyDelete
    Replies
    1. Good day sir. Pano po yung sinasabi nila na confirmation within 120hrs? I have an appointment code but i don't know that confirmation.

      Delete
  29. same problem here..sabi ng APO ea...5 days lang ngaun almost 1 month existing parin ung schedule..ano kaya un

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  30. @manuel leon where can i see the "updates"?

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  31. I am just going to share my own experience when I lost/forgot my appointment code. I called the hotline number: 234 3488, and they were able to help me out. The agent verified my details and confirmed some info like DOB, the satellite office you applied in, etc. after that she gave me the code.
    So I guess, trying out the hotline is still a good option.

    ReplyDelete
    Replies
    1. Paano po ma'am yung sinasabi nila na confirmation within 120hrs kahit mayroon nang appointment code?

      Delete
  32. Hello po just wanna ask i've created my new gmail account to have an appointment in DFA (aseana)but i haven't recieve any message kulang ko ng po yung Application Code and pag nagttry po ako ng bago i have to cancel my first appointment what will i do po . please help thank you po

    ReplyDelete
    Replies
    1. same problem po tau hndi ko rn narecieve ung comfirmation code

      Delete
  33. hello dfa nag pa appointment po ako nung martes lng hndi ko po ma process ang aking appointment schedule for passport form kc po hndi ko po na recieve ung comfirmation code .. kung pwede po pkisend nmn po sa # na ito 09069790031 para po ma kapag print out po ako ng appointment schedule form ko.. or sa email na to salamt ngaun na po pakisent

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  34. sbi 3day ma cancel na ung appointment application peru nong nag try ako ult ganun parn nmn exist parn hndi ko prn maprocess ung appointment ko anu bayn DFA Pls nmn KELANGAN KO UNG APPOINTMENT code ..

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  35. sakin nman nasakin na yung code pag nilagay ko ung code at nag view details ako ang lumalabas appointment does not exist!!! pano ko macoconfirm o cancel kung not exist nman!

    ReplyDelete
  36. Hello, ask ko lang what if di na maopen yung gmail account? pano icacancel yung appointment? kasi yung dad ko pinaschedule ako pero nagwalk-in nalang sya bigla.

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  37. Pano po kaya yon? Nakapag appointment ako, nareceive ko ung confirmation no. Kaya lang ngayon di ko maopen ymail ko. Nahacked. :(

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  38. Sinusubukan ko pong tingnan ung appointment ko kung ok peo hindi ko po mabuksan

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  39. Yung case ko, nagmultiple set ako ng appointment. Ang pagkakatanda ko nacancel ko kay magseset sana ako for april 2017 kaso ayaw mag go through kasi meron pa daw akong confirmed appointment. Tumawag ako sa phone number nila sa taas. Turns out may isa palang naconfirm pero hindi ako nakareceive ng email. Nagverify lang ako ng ilang information tapos they were able to help me out sa pagbigay ng appointment code.

    ReplyDelete
    Replies
    1. sinendan po nila kayo ng confirmation code? sakin po kasi hanggang ngayon wala parin

      Delete
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  41. i'm a programmer pero hindi ako associated sa DFA, nalaman ko lang yung issue kasi na dali ang mrs ko.

    Kung ang issue na ito is since September last year at maraming ng na victimize hindi ito acceptable. Mostly sa work ko kung ganito ang issue dapat ma-resolve namin within 1 hour or maximun 24hrs. Hindi ko rin ma-intindihan kung bakit hindi nila ma-resolve ito eh simpleng issue lang ito. Mukhang gawa ng incompetent na programmer or company.

    ReplyDelete
  42. Mali din ang nailagay kung email accnt at de ko Na ma open PA..de ako mkaresched ng appointment gawa ng hinihingi confirmation code..panu po makukuha uli ng bagung appointment..kasi de n ako maka pasok SA website nila

    ReplyDelete
    Replies
    1. The same po sakin. Diko din alam ano gagawin ko?

      Delete
  43. Mali din ang nailagay kung email accnt at de ko Na ma open PA..de ako mkaresched ng appointment gawa ng hinihingi confirmation code..panu po makukuha uli ng bagung appointment..kasi de n ako maka pasok SA website nila

    ReplyDelete
  44. Grossly overloaded system.... the 6 DFA centers in Metro Manila process 7 application interviews per day.... 42 per day in a city of around 15 million people!!!!! Do the math DFA! Crazy system.

    The solution: Double, triple or quadruple your interview rate and start issuing 10 year passports (at least for the second time). Better still get some advice from American and European governments who run efficient systems.

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  46. no available time slot as in wala ba talaga? ganun pa ibig sabihin non? may 2017-august 18, 2017 yun na nakalagay...ang hirap mag pa appointment.. yung isa ko anak may appointment na ng april 5 no problem dumating agad confirmation code using may yahoo mail.

    ReplyDelete
  47. I accidentally deleted the email sent to me by DFA. Hindi ko na alam ung code kasi i forgot to write it. hindi na rin ma retrieve ung mail kasi empt na ung trash ko when i opened it. ano po kaya pwedeng gawin?

    ReplyDelete
    Replies
    1. same problem. can anyone here help us?thanks

      Delete
  48. Bakit ganun nag book ako online sa renewal ng passport wala naman confirmation till now pano ko malalaman code appointment haizt.

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  49. Bakit ganun nag book ako online sa renewal ng passport wala naman confirmation till now pano ko malalaman code appointment haizt.

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  51. Hay nku tinatry ko name in online,piro wla pa any appointment code ko, haizzt,,,,

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  52. probs ko po mali ung email address na nilagay ko so pano na un di ako makakakuha ng appointment code :(

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  54. ako rin wala confirmation sa e-mail ko. at ung code ng appointment ko hindi ko alam... pano pa kaya mgandang gawin?

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  55. ako wala din confirmation na dumating sa email q panu po un ei ndi ma cancel ung date ng appointment q



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  56. ako din wla ako confiramtion code , yon nlang sana kulang sa kin , para ma.print ko ,. sana po matulungan nyu po ako ., drop msg. lng po dto sa gmail acc. ko alcrisjhun@gmail.com ... salamat po mga maam at sir , hope na matulungan nyo po kami dto ,at ma.received na po nmin ung Code .

    ReplyDelete
  57. Please Help me, Mali kasi nalagay kong Email address so di ko alam kung paano maika-cancel ang appointment ko ng May 23 2017. please help me guys. maraming salamat.

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  58. sana po matulungan nyu po , para sa appointment code nmin .

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  59. Please help me din po kasi mali po email address ko na inalagay sa passport appointment ko paano ko po maecancel kasi at di ko ntanggap yung code ko po. Sana matulungan mo po ako emessage mo po sa elesa.regalado@yahoo.com or elesaregalado@yahoo.com maraming salamat po hintayin ko po ang message nyo.

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  60. Yung date ng appointment nya po june 7,2017 salamat po

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  61. HINDI PA PO DUMADATING YUNG CONFIRMATION email ko at code

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  62. d pa rin mka.create ng bagong appointment pra ma.cancela ung book ko , sa april 8 dfa dumaguete , kailangan ko ung appointment code ko pra mka.book ng bago dto sa cebu ..sna pakinggan nyu po pakinggan nyu kami , at mabasa lhat ng msg. ng lhat na nandto .. sana matulungan nyu po kami ., salamat .

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  63. Ako wala pa din confirmation code ko alamost one week nakong ng iintay pls help po nman

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  64. Ako wala pa din confirmation code ko alamost one week nakong ng iintay pls help po nman

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  66. Michelle, baka sa eadd mo may problema?mas mabilis kasi sa gmail account dumating yung a.code.

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  67. pag one week na na hndi m pa na recieve ung appointment code mo ...cancel na po un .. apply ka nlng ng panibago tapos ung ilagay mo ung active na gmail mo para maricieve m appontment code...

    ReplyDelete
    Replies
    1. Hi! Nag set kasi ako ng appointment last friday, wala din ako nareceive na email. Proven po ba un? na mag wait ako ng 5 days? para mag sched ulit? THank you.

      Delete
  68. tapos pag wla mn txt na darting check mo ung gmail account m sa message

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  69. Hi meron nama ba ditong naka receive ng email confirmation gamit hotmail? thank you

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  70. Good pm! what will i do po if i wasnt able to make a confirmation s email po n send ng DFA s akin? Do I need to cancel? Or make another appointment? Sorry first timer po

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  71. HELLO ALL, BALE PALA YONG APPOINTMENT CODE HINDI PA YON CONFIRMATION?

    ReplyDelete
  72. nag set po ako ng appointment for passport, tapos nagkamali po ako ng nilagay na email.. tapos, when i fill out again it said that i have an existing appointment, how to i cancel it or change the email address, hope you can help me thank you..

    ReplyDelete
    Replies
    1. Same po tayo ng problem. huhu

      #2 po..

      WHAT WILL HAPPEN IF?

      1. I do not have an email address.

      A valid and working email address is very important. You may subscribe to any free email service like Yahoo! or Gmail. Just make sure that you have activated your email account prior to using Online Appointment System.

      2. I used wrong/invalid email address.

      A valid and working email address is very important. If incorrect, your reserved appointment will be cancelled after 5days. You may re-apply again after system cancellation.

      3. I did not receive email notification.

      Depending on your email provider and configuration settings, the system-generated email may be incorrectly tagged as spam and delivered to your JUNK/SPAM folder. Check your spam folder for emails if no message appears in your Inbox after a considerable amount of time.

      4. I want to change my appointment date or location/site.

      You may change preferred date and schedule via Reschedule feature. Click on Schedule Appointment->View Appointment. Your received Appointment Code and email address is needed in order to View or Reschedule your appointment.

      5. I forgot my Appointment Code.

      The system sends the Appointment Code via your valid and working email address. Please check your email again.

      Delete
    2. same problem po .. please share po kung ano na nging resulta sa prob nio? o na solusyunan po ba ? salamat

      Delete
  73. Pambihira... bat gmail lang pwede? Anung klasing sistema yan... at bakit parating not available yung time slot... kailangan ko pa mag.antay ng 2months bago mkaprocess... panu yung mga paalis na ng bansa madelay lang dahil sa parating puno ang time slot... wala ba magawang solusyon ang DFA??? Dagdagan nyo nman maximum na makakaprocess per day...

    ReplyDelete
  74. I used gmail kase it says sa instructions na yahoo and gmail lang yung 'compatible'...
    I applied for an appointment 2 days ago... but until now wala appointment code na dumating sa gmail ko. And I'm very sure na hindi ako nagkamali when I typed the email address kase lumalabas siya sa cache.

    So I tried re.applying again, but this time I planned to use another email address instead. Pero sabi dun, I ALREADY HAVE AN EXISTING APPOINTMENT. So what now?
    I dont know what to do next. EWAN. >:( HELP PLEASE HELP PLEASE HELP PLEASE

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  75. how to print my old appointment at DFA onlline.?

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