Thursday, February 27, 2014

Manila Water Order of Reconnection Payment

FYI on the Manila Water Order of Reconnection Payment. After paying your overdue and outstanding bill at any Bayad Center. Double check the receipt. Before calling the reconnection hotline 1627, please note that the water bill and reconnection fee should have separate TPA numbers meaning they have separate receipts. As explained by a "masungit" na Manila Water agent at 1627.


Otherwise, binulsa na sa Bayad Center ang P500 reconnection fee nyo. The teller/cashier at the Bayad center may feign it as an honest mistake pero damn naman ang hassle just to go back there and fix everything up and claim the separate receipt. The call center agent at the Manila Water 1627 is not helpful either, I honestly found her rude and treating me with a tone of disdain, obviously this is how much she hates her job. FYI her name is Ibanez. Really if you despise your job so much, you shouldn't be working at customer service at all, you should be at least helping the customer takes steps on what to do.

Its such a hassle just to go back to the bayad center, have this all settled before the day ends just to make sure it gets reconnected over the weekend. Lesson learned always check the mail box, plant boxes for the water bill. So you can avoid the unpleasant snark at the Manila Water hotline. I wouldn't be very pissed at going back at the bayad center and calling the hotline again, but really that call center agent honestly gives Manila Water a bad name- Walang initiative tumulong, walang gana sa boses nya, walang pakialam sa customer.

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